Terms and Conditions

These terms and conditions are written in accordance with the UK Distance Selling Regulations 2000. Such terms relate only to business done with Retail Customers. They do not cover business to business selling.


The contract will be deemed to be completed when the customer receives an email confirming the goods ordered, the prices, the delivery arrangements and the total cost including delivery charges and taxes. The order will be deemed to be complete when the email is sent whether it is received or not. This will be done by at least the time the order is received by the customer.

During the placing of the order the customer will be made aware of the stock status of the parts being ordered. In the event of items not being in stock, the customer can continue to order and that part out of stock will go on to Backorder, the customer will be informed by email when this will be available for delivery, if they deem the lead-time too long they may cancel the order and a full refund will be given. If the customer has ordered more item, the items in stock will be delivered.

No substitute goods will be sent to the customer but a representative of Orson Equipment Limited may offer substitute goods which the customer can decide whether to accept or not. This acceptance must be in writing.

Once an order has been placed the price will remain valid until the order is delivered in full except in exceptional circumstances. All unavoidable changes in pricing will be communicated to the customer for acceptance or refusal before parts are shipped. This includes carriage charges.

Cancellations and returns

The customer has seven working days (excluding weekends and public holidays) from goods receipt to decide whether to keep the goods or not. There are certain restrictions to this rule, this applies to customer specific, faulty or damaged parts please see separate section.

The customer must inform Orson Equipment Limited within seven working days of goods receipt in writing if they wish to cancel the order. This should be done by sending an email to us, subject heading Order Cancellation or by sending a letter to Camco House, Dale Street, Bilston, West Midlands WV14 7JFY marked FAO Managing Director, Ref web order cancellation. For our e-mail address, click the ‘contact us’ button on most of our website pages

Once the cancellation has been served it is the customers’ duty to restore the goods to Orson Equipment Limited and in the meantime to take reasonable care of such so that when they are received by Orson Equipment Limited, they can be sold again as new. All return costs are payable by the customer are not the responsibility of Orson Equipment Limited. Unless the Goods are deemed to be faulty or damaged or incorrect item supplied a 20% ‘Return to Shelf’ cost will apply, this will be deducted from the refund including any delivery or customs/duty charges.

If goods are not returned by the customer, then the customer must make them available for collection by Orson Equipment Limited. Goods will remain under the customers’ care until received and checked by the Returns Department and deemed fit to be resold as new by Orson Equipment Limited. Should the goods be returned in a state unfit for resale as new then the customer must either have them removed from the premises of Orson Equipment Limited or they will be shipped to the customer at the customers expense within 14 days of the customer being informed that the goods are not acceptable for resale. The customer will be informed by email or letter.

If Orson Equipment Limited receives the goods in a condition that enables them to be sold again as new, then a refund will be issued to the customer within 14 days of the cancellation being issued.


Specially ordered goods may not be cancelled or returned unless damaged in transit or faulty. These are ones that have been made to the customers’ specification. Once the order has commenced into production the customer cannot cancel the order and no refund will be given. Non-stocked parts which have to be specially ordered are also non-returnable.

Damaged goods

Goods that are found to be damaged on receipt must be reported to Orson Equipment Limited within 3 working days of receipt. Should damaged goods be reported after this time then the goods will not be accepted back for a refund or replacement. These goods must not be used and should remain in the original packaging wherever possible. Orson Equipment Limited will arrange collection of these goods and refunds will be issued as soon as it is confirmed that the goods are damaged. It may be necessary for the carriage company responsible for delivery to the customer to inspect the goods at the customers’ premises or the address to which the goods were delivered. The customer must make the goods available to the carriage company, as it may be necessary for a refund.


Our warranty applies only where purchased goods have been used solely for the intended purpose and have not been used in any form of motor sport i.e. racing, rallying, or speed trials.

All parts are fully warranted against defects in materials and workmanship. Warranty will not cover labour, failure of a related component, failure resulting from faulty installation or misuse. Liability will not exceed the cost of the original component. During the warranty period (usually 12 months) please contact us immediately should any problem occur. We will then advise you, before replacing the failed component, as to the best course of action.

Orson Equipment Limited shall not in any event be liable (whether in contract or otherwise) for any indirect loss, consequential loss, loss of profit, revenue, data or goodwill suffered by You or for any wasted time.

With all claims, both a copy of the customer invoice and our returns form, which you can request from Orson Equipment Limited (filled in by yourselves) must be received by us PRIOR to you returning the parts. We will decide the method of return freight and will charge it to you, the customer, if the fault is not ours.

Faulty goods

Faulty goods must be reported to Orson Equipment Limited Ltd as soon as the fault occurs, if within the warranty period. These goods must stop being used immediately. Orson Equipment Limited will arrange collection of these goods and refunds will be issued as soon as it is confirmed that the goods are faulty. This could be up to 30 working days from when Orson Equipment Limited receives the goods, as some goods will have to be sent for testing. If replacement goods are required in the meantime the customer must pay for the goods and shipping in full. Once confirmation of a fault has been given in writing to Orson Equipment Limited then the customer will be refunded in full for the faulty parts and original shipping. Should the goods be found to be in perfect working order the customer will not be refunded and Orson Equipment Limited reserves the right to charge the customer for any carriage costs incurred in the collection of the parts from the customer. The customer will then have the choice to either have the parts returned to him at his costs or to cancel the parts at which point the return will be dealt with as a cancelled order.


Orson equipment Limited will make every attempt to ensure your order is delivered in aa timely manner we aim for a maximum of 3 days from order for items in stock, but we cannot be responsible for the late delivery of parcels by a third party. In particular letter post cannot be guaranteed. No compensation will be paid for incidental losses incurred as a result of late delivery. When a courier is being used for delivery a signature may be necessary for the goods to be delivered. If goods cannot be left without such signature there may be a further charge if the courier has to return.


Shortages must be reported in writing within 3 working days. All goods should be examined immediately upon receipt for damage or faults, as your warranty period begins the day of receipt.


Payment will be taken at the Checkout on our Website by your credit or debit card will debited at the point at which the order is taken.

In the event that that there is any later issues with Your debit or credit/debit card payment for whatever reason, Orson Equipment Limited will invoice You for the Goods ordered and You agree to pay that invoice within 7 Working Days of the invoice date. If Orson Equipment Limited does not receive payment in full within 14 days of the date of the invoice it may refuse to deliver the Goods and/or terminate these terms and conditions without further obligation to You. 

Orson Equipment Limited will enclose with Goods it delivers to You a copy of its invoice showing the Goods ordered and amount paid along with your Credit /Debit Card payment receipt.


These Terms and Your agreement with Orson Equipment Limited shall be governed and construed in accordance with English Law. You irrevocably agree for the exclusive benefit of Orson Equipment Limited to submit any dispute hereunder to the jurisdiction of the courts of England, but nothing herein shall prevent Orson Equipment Limited from taking proceedings against You in any other court of competent jurisdiction. 

If any provision of these Terms or part thereof shall be held invalid, illegal, unenforceable or void for whatever reason, it shall be deemed deleted and the remaining provisions shall continue in full force and effect. 

Orson Equipment Limited shall not be liable for any delay in performing or failing to perform any of its obligations under these terms due to any acts of God, war, strike, lock-out, industrial action, accident, fire, flood, drought, tempest or other event beyond the reasonable control of Orson Equipment Limited.

Concept Technical Services Limited whose trading name isOrson Equipment Limited

VAT NumberGB 396 1527 26
Company Number: 01744814
Registered address: 
86 Tettenhall Road, Wolverhampton, West Midlands WV1 4TF