Privacy Policy

This policy governs the use by Concept Technical Services Limited (consisting of Orson Technical Services Limited) of your data which is available to us in connection with your use of the website.

By using the Site, you are deemed to have full knowledge of and accept this Privacy Policy. If you do not agree to be bound by the terms of this Privacy Policy, please do not use the Site.

We reserve the right to alter this Privacy Policy at any time. Such alterations will be posted on the Site.


We collect information to process your order, guide and enhance your online experience, supply you with information in which you have expressed an interest and for record keeping. We are committed to protecting your privacy and will only use your information in accordance with the Data Protection Act 1998.

We are committed to protecting your privacy. We use the information we collect about you solely to process orders and to provide a more efficient shopping service. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You are legally entitled to request details of the personal information which we hold about you, under the UK’s Data Protection Act 1998.

Control of Personal Information

Any personal information gathered by Concept Technical Services Limited (also consisting of Orson Equipment Limited) is controlled solely by Concept Technical Services Limited of 86 Tettenhall Road, Wolverhampton, West Midlands WV1 4TF 

What information do we collect?

Orson Equipment collects information on you for the sole purpose of processing orders and keeping a history of your purchases. This holding of information is necessary so that should we ever have to recall product we have the names and addresses of all the customers who have purchased the product in question. We do not sell, trade or rent your personal information to any third party and you are not placed on any internal mailing lists automatically.

It is our policy that we will not sell to anyone who will not give his or her full name and address. When you shop online, we want you to be assured that your name, address, phone number, email address and credit card details are kept secure. 

We need your phone number so that we can contact you in an emergency if there is a problem with an order. We will not normally use your phone number for any other reason. The only time it may be given to a third party is when a courier is having difficulty delivering and then we will only disclose your phone number once we have your permission.

Every credit card purchase you make at David Manners Group is done through Stripe Pay Secure Server Technology. We also ask for your name and address so that we can verify that the payment details you give us are correct. This is for your security as well as ours. No credit card details are held by us.

How does Orson Equipment protect customer information?

All information held is on a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. The information is also held in secure form and is not accessible to anyone outside of Orson Equipment Limited staff. This provides many security features, including:


This assures your browser that your data is being sent to the correct computer server, and that the server is secure.


This encodes the data, so that it cannot be read anywhere other than the secure server.

Data Integrity:

This checks the data being transferred to ensure it has not been altered.

Furthermore, as required by the General Data Protection Act, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

Outside Parties

We do not sell or trade your personal information to anyone, and we do not expect to do so in future. We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, processing credit card payments and providing customer services.

Such companies and individuals may have access to personal information needed to perform these functions but may not use it for any other purposes and are required to process the data in accordance with the GDPR.

Third Party Sites

Our Site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check such policies before submitting any information to these websites.